The 3 main expectations customers have for social companies

By Michael Brito, Social Business News

As the world becomes more and more dependent on social media, brands are now using platforms like Facebook and Twitter to communicate with their customers.

Marketing is no longer the most important way to reach customers on these networks, and social customer service is quickly becoming a useful – and necessary – tool to meet customer expectations.

Many Internet users turn to social media to write positive comments about their experiences… Read more

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: